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Order Questions:

Where do you ship?

McGuff Medical: can ship to all 50 states, protectorates and internationally.

McGuff Outsourcing Solutions: you can find a list of all states and protectorates we ship to here.

With an ever-changing regulatory environment, we are doing our best to be licensed in all 50 states and protectorates, but it has become increasingly challenging. If you have any additional questions about where we ship, please contact us at at 1-800-854-7220.

Can my orders from McGuff Medical Products and McGuff Outsourcing Solutions ship together?

Unfortunately, we can’t ship your orders together. McGuff Medical Products and McGuff Outsourcing Solutions are located in two separate locations, and state and federal laws do not allow us to mix products in the same package.

How can I change or cancel an order that has been placed?

Please give us a call and speak with one of our customer service representatives. Please be advised, however, that orders are processed shortly after they are placed to ensure it ships out the same day.

Does McGuff offer discounts?

We do run special discounts from time to time, such as conference attendees and special discounts from our customer service team. These discount codes can be applied at checkout. However, they can not be used for an already discounted product. These discounts are also can't be applied to ASCOR® orders.

Am I charged when I place my order or when it has shipped?

Your account is only charged when an order has shipped from our facility. A pre-authorization is placed when the order is processed. This also applies to back-ordered products.

I cannot find my tracking number; how can I track my order once it has been shipped?

Good question. Here are some ways to find your tracking details:

  1. When orders are shipped you will receive an email from with your order and tracking information.
  2. You can find your tracking number on your order history page here.
  3. You can type in your order number on the McGuff website here.
  4. You can call us at 1-800-854-7220 and we will find it for you.
How do I know when my order has shipped and when can I expect it?

With each online order you will receive a confirmation of shipment via email which will include your tracking information. 

You can also track your order on your order history page here or check the status bar.


Do you accept international orders?

Yes, we do! We have a team of international advisors waiting to hear from you! Please contact us at (714)-545-2491 Monday - Friday, between 7:00 a.m. to 5:30 p.m. Pacific Time and let us know where you are located, what products you are interested in and any special requests. Click here for any other questions about international orders.

McGuff Compounded Drug Questions:

What is the difference between a McGuff compounded drug and a commercial drug?

Great question! McGuff compounded drugs are made from our FDA-licensed McGuff Pharmaceuticals, Inc. manufacturing facility under the FDA and state requirements of a 503B Outsourcing Facility which allows us to manufacture drug products for distribution without formal drug approval from the FDA.

What is the difference between a McGuff Compounded Drug vs. other compounded drugs on the market?

There are many differentiators, but it all stems from three main pillars:

  1. Quality: High quality, responsibly sourced, and consistent product. Without that, we believe that does not constitute a viable product. When you use our products, you can be confident knowing it is backed by our McGuff Quality Guarantee.
  2. Service: Without our customers (physicians, nurses and patients) we would not exist as a company. Since our inception, our excellent customer service has been at the forefront of what makes us stand out as a leader in the industry. We do everything in our power to ensure you have a positive experience when working with us.
  3. Involvement: We are not just another company simply offering products at a particular price. We are deeply involved with the market, working with both federal, state, international, and other agencies working to ensure necessary drugs are available to patients when they need them.

    McGuff has a long and successful track record of successfully working with these agents to ensure continued patient access to these essential medications. A portion of the profits from these companies directly goes back to funding these endeavors.
Can I speak to a pharmacist about your drugs?

Definitely! We have pharmacists on staff who would be more than happy to answer any questions you have. Contact us at 1-800-854-7220.

What is the general Beyond Use Date (BUD) of your compounded drugs?

Each of our compounded drugs is completely unique. We perform in-depth stability studies of our products to ensure we assign accurate BUD. You can read the general BUD dating of each of our compounded products on each of their product pages under “Specific Attributes”. An example of which can be seen below:

beyond used date example

Or you Contact Us and we will be happy to let you know.

How do I report an adverse event for a McGuff Outsourcing Solutions product?

Please contact us at 877-444-1133 to report an adverse event with one of our compounded drugs.

Product Questions:

What is a preservative?

A preservative, used in sterile injections, is an antimicrobial agent used to extend the shelf-life of the drug by retarding or reducing microbial proliferation.

I have a preservative free vial; how long may I keep it once the stopper has been penetrated?

Once the stopper of a preservative-free vial has been penetrated, you have two hours until it should be discarded. If unopened and properly stored, potency and sterility should be maintained until the expiration date on the vial label.

How can I order IV solutions with so many products being on allocation?

Learn more about what allocations are and what you can do to gain access to allocated IV solutions here.

Do your injectable products contain aluminum?

Aluminum is omnipresent in nature, comprising 8% of the earth’s crust. Aluminum is present in soil, water, plants and animals. It is not feasible to eliminate aluminum completely from pharmaceutical raw materials. Consequently, you should assume that all injectable products contain aluminum. Disclosure of aluminum content on vials is not mandated except for those products that may be used in Total Parenteral Nutrition that could be administered to neonates.

What is the difference between a BD Vacutainer® Blood Collection Set and a Winged Infusion Set?

A BD Vacutainer® Blood Collection Set is used for blood collection for laboratory analysis and a winged infusion set is used for administration of IV infusion therapy.

Which operating systems are compatible with your EDTA Dosage and Osmolarity Calculation Software?

Any device that can connect to the internet with a modern browser will be able to access the software on your McGuff account.

Are your vaccines thimerosal and mercury free?

While most of the vaccines we sell are thimerosal-free, a few vaccines still contain a trace amount of thimerosal. Thimerosal is still used in the early stages of manufacturing of a few vaccines to ensure the production line is sterile, but is removed through a purification process, with only trace amounts remaining. If you have any questions as to whether a vaccine is thimerosal-free or contains trace amounts of thimerosal, please email or call us.

Can you check the expiration date of the product I am interested in purchasing?

If the product you're interested in is in stock, your customer service representative will be able to tell you the expiration date of the current lot being shipped. On average, manufactured products will have a year to a year and a half of useable shelf life before their expiration date.

Policies and Terms:

Is there a minimum dollar amount needed to order?

No, however, we do have an order processing and handling fee of $30 if your order is less than $50. This fee is waived if the order is over $50.

What is your shipping policy?
  • 3-day shipping is FREE!
  • 2-day shipping - $20 per package
  • 1-day shipping - $35 per package
  • Saturday Delivery Charge – additional $16 per package (for order placed on a Friday for overnight Saturday delivery)
  • Non-Contiguous states require 2-Day shipping.
  • Non-Contiguous United States – additional $30 per package (These states and protectorates include, but are not limited to: Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, American Samoa, Northern Mariana Islands).

We do our very best to pack your product safely in as few of boxes as possible to ensure the lowest price to our customers. For Next Day or 2nd Day Air options, your final shipping cost will be determined at packing and invoicing, based on the number of boxes and the size and weight of products ordered, not the box size or destination.

Please note: compounded drugs will be shipped from McGuff Outsourcing Solutions in separate packaging.

What is McGuff's return/refund policy?

If for any reason a product does not meet your expectations, we will, at our expense, pick up and return all unused products and provide you with a full refund or exchange (freight charges will not be refunded). All returns must be arranged within 30 days of receipt. Specially ordered items and refrigerated products may not be returnable. These items will be labeled with the following badges:


How do I initiate a return?

To initiate a return, contact us at 1-800-854-7220. Please have any identifying account information ready and we will be happy to assist you!

Do you have a question that hasn’t been answered?

Send it to us and we will respond promptly.

Contact Us

Support times 7:00 a.m. - 5:30 p.m. PT

Coronavirus (COVID-19)

Due to the Coronavirus (COVID-19) outbreak worldwide, the global demand for some Personal Protective Equipment (PPE) is exceeding current supply availability.

In addition, the manufacturing of the PPE and many other wound care/infection prevention products have been impacted by the global response to the Coronavirus. While you may see product availability reduction in the near-term, please be assured that we at McGuff Medical are continuing to work diligently to ensure an uninterrupted supply of products and alternative products to you.

Additionally, in order to ensure healthcare providers have access to the PPEs they need, the McGuff Company is temporarily limiting PPEs to healthcare providers.

As always, please feel free to reach out to our McGuff Customer Service team with any questions that you may have.

Click here for updates regarding Coronavirus Pandemic and Your Supplies and a message from our President